Minimum/General Experience: At least one year of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need. With five years of related hands-on experience, no degree required. Functional Responsibility: Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop application and applications developed under this contract or its predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and computer peripheral problems. May also provide support in the less technical disciplines of Information Technology such as computer operations, moving and installing equipment, computer cabling, and software installation. Minimum Education: An associate’s degree in computer science, information systems, engineering, business, or other related scientific or technical discipline. Two years of experience may be substituted for each year of college leading to the required degree.