Minimum/General Experience: Bachelors degree and up to two years of related hands-on experience with the specific equipment, software. With five years of related hands-on experience, no degree required. Functional Responsibility: Provides phone and in-person support to users in the areas of e-mail, directories, standard Serves as the initial point of contact for troubleshooting hardware/software PC and computer peripheral problems. Be able to operate a manual or automated help desk system. May also provide support in the more technical disciplines of Information Technology such as computer operations, moving and installing equipment, computer cabling, and software installation. Minimum Education: Bachelor’s degree in computer science, information systems, engineering, business, or other related scientific or technical discipline and two years experience. Two years of experience may be substituted for each year of college leading to the required degree. Minimum Education: An associate’s degree in English, literature or other related discipline is required. Two years of experience may be substituted for each year of college leading to the required degree.