Minimum/General Experience: Bachelors degree and up to three years of related hands-on experience with the specific equipment, software. With five years of related hands-on experience, no degree required. Functional Responsibility: Provides expert phone and in-person support to users in the areas of e-mail, directories, standard serves as the second tier point of contact for troubleshooting PC and computer peripheral problems. Be able to operate a manual or automated help desk system. May also provide support in the more technical disciplines of Information Technology such as computer operations, moving and installing equipment, computer cabling, and software installation. Minimum Education: Bachelor’s degree in computer science, information systems, engineering, business, or other related scientific or technical discipline. Two years of experience may be substituted for each year of college leading to the required degree.