Minimum/General Experience: Bachelors degree and up to 5 years of related hands-on experience with the specific equipment, software. With six years of experience, no degree required. Functional Responsibility: Provides expert phone and desk side support to users. Serves as the second tier point of contact for troubleshooting PC and computer peripheral problems. May also provide support in the higher technical disciplines of Information Technology. Be able to lead a team of junior help desk professionals. Minimum Education: Bachelor’s degree in computer science, information systems, engineering, or other related scientific or technical discipline. With six years of experience, no degree required.